At Persy Diamonds, we are committed to ensuring your satisfaction with every purchase. Our Refund and Returns Policy has been designed to provide you with a seamless and transparent process for resolving any issues with your order. Please review the following guidelines to understand how refunds and returns are handled. persy diamonds wax real or fake

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. Original Condition: Products must be unopened, unused, and in their original packaging.
  2. Timeframe: Returns must be initiated within [Insert Number] days of receiving your order.
  3. Proof of Purchase: A valid order confirmation or receipt is required to process your return.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Email] or call [Insert Contact Number] with your order details and reason for return.
  2. Await Authorization: Once your request is reviewed, we will provide a Return Authorization Number (RAN) and detailed instructions for returning the product.
  3. Ship the Product: Carefully package the item and send it to the address provided in the return instructions. Include your RAN to avoid delays.

Return Shipping Policy

  • Customers are responsible for return shipping costs unless the return is due to:
    • A damaged or defective product.
    • An error on our part (e.g., incorrect item shipped).
  • We recommend using a trackable shipping method to ensure the safe return of your product.

Refund Process

  1. Inspection: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Processing Time: Approved refunds will be processed within [Insert Number] business days and credited to your original payment method.
  3. Exceptions: Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at [Insert Contact Email] or [Insert Contact Number] with photos and a description of the issue.
  • We will work to resolve the problem quickly by offering a replacement, refund, or store credit.

Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used.
  • Sale or clearance items.
  • Gift cards.

Exchanges

We currently do not offer exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product. persy diamonds wax real or fake

Our Commitment to Quality

At Persy Diamonds, we stand behind the quality of our products and services. If you are dissatisfied for any reason, please reach out to us so we can make things right.

Contact Us

For questions or concerns about our Refund and Returns Policy, please contact us:

Persy Diamonds
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

We value your trust and are dedicated to ensuring a positive shopping experience. Thank you for choosing Persy Diamonds!